Return and Refund Policy for MyTailMate

Effective Date: June 25, 2023

Thank you for choosing MyTailMate for your pet health and wellness needs. We are committed to ensuring your satisfaction with our services. Please take a moment to review our Return and Refund Policy carefully.

Dog Walking Subscription Services

Subscription Cancellation:

• You can cancel your dog walking subscription at any time by accessing your account settings on our website or by contacting our customer support team.
• Subscription cancellations will take effect at the end of the current billing period. We do not provide prorated refunds for partially used billing periods.

Refunds for Dog Walking Subscriptions:

• We do not offer refunds for unused portions of a dog walking subscription once the billing period has started.
• If you have prepaid for a subscription and wish to cancel it before it begins, you are eligible for a full refund upon request.

Boarding Services

Booking Cancellation:

You can cancel a boarding reservation by contacting our customer support team. The cancellation policy varies depending on the specific boarding facility and its terms, which will be communicated to you during the booking process.

Refunds for Boarding Services:

• Refund policies for boarding services are determined by the individual boarding facilities and may vary. MyTailMate is not responsible for the refund process for boarding services.
• If a boarding facility offers a refund for a cancellation, it will be subject to the facility’s terms and conditions.

General Terms

Eligibility for Refunds:

To be eligible for a refund, you must request the refund within the applicable cancellation window, as specified in the respective service’s terms and conditions.

Processing Time:

Refunds, when applicable, will be processed within 4 business days from the date of the refund request.

Refund Method:

• Refunds for subscription cancellations will be issued to the original payment method used for the subscription purchase.
• Refunds for boarding services will be processed in accordance with the refund policies of the specific boarding facility.

Contact Information:

For any questions or refund requests related to our services, please contact our customer support team at connect@mytailmate.com or +91 9717795588.

Changes to this policy

We may update this Return and Refund Policy from time to time. Any changes will be posted on our website, and the revised policy will apply to all current and future transactions.

By using our services, you agree to abide by the terms and conditions outlined in this Return and Refund Policy.

If you have any questions or concerns regarding our policy, please contact us for further clarification.

Thank you for choosing MyTailMate for your pet health and wellness needs.