Shipping Policy for MyTailMate

Effective Date: June 25, 2023

Thank you for choosing MyTailMate for your pet health and wellness needs. Please take a moment to review our Shipping Policy to understand how we handle the delivery of our products and services.

Dog Walking Subscription Services

Digital Delivery:

Our dog walking subscription services are provided digitally and do not require physical shipping. Upon subscription purchase, you will receive access to your account and subscription details through email.

Boarding Services

Booking Confirmation:

• For boarding services, once you make a reservation through our platform, you will receive a booking confirmation via email or through our website.
• The booking confirmation will include all relevant details about your pet’s stay, including the name and address of the boarding facility, check-in and check-out dates, and any special instructions.

No Physical Shipping:

MyTailMate does not engage in the physical shipment of pets to or from boarding facilities. It is the responsibility of the pet owner to transport their pet to and from the chosen boarding facility.

General Shipping Information

Shipping Fees:

MyTailMate does not charge any shipping fees for our services, as they are primarily digital or rely on arrangements made directly with the boarding facilities.

Delivery Timeframes:

• Digital services, such as dog walking subscriptions, are accessible immediately upon purchase.
• The delivery timeframe for boarding services depends on the availability of the chosen facility and will be communicated to you during the booking process.

Tracking Information:

We do not provide tracking information for services that do not involve physical shipments.

Contact Information

If you have any questions or require further assistance regarding our Shipping Policy, please contact our customer support team at connect@mytailmate.com or +91 9717795588.

Changes to this Policy

We may update this Shipping Policy from time to time to reflect changes in our services or practices. Any revisions will be posted on our website, and the updated policy will apply to all current and future transactions.

By using our services, you agree to comply with the terms and conditions outlined in this Shipping Policy.

Thank you for choosing MyTailMate for your pet health and wellness needs.