Terms of Service

Welcome to Mytailmate Private Limited! These Terms of Service (the “Terms”) outline the rules and regulations for the use of our website and services. By accessing or using our website, you agree to be bound by these Terms. If you disagree with any part of these Terms, please do not use our website or services.

Introduction

Mytailmate Private Limited (“Mytailmate,” “we,” “us,” or “our”) is an AI-based pet healthcare startup that provides innovative solutions for pet owners. Our website, located at www.mytailmate.com, offers a range of services, including but not limited to pet health monitoring, nutrition guidance, and telemedicine consultations.

Refund Policy

• At Mytailmate, we strive to provide the best possible experience for our users. If, for any reason, you are not satisfied with our services, we offer a refund policy subject to the following conditions:
• To be eligible for a refund, you must request it within 30 days of purchasing a subscription plan or making a payment for our services.
• Refunds are only available for unused portions of your subscription or service. Once you have used a service, no refund will be provided for that particular service.
• To request a refund, please contact our customer support team at connect@mytailmate.com. We will review your request and process the refund if it meets the eligibility criteria.
• Please note that it may take a upto 14 days for the refund to be processed and credited back to your original payment method.

Cancellation Policy

• You have the right to cancel your subscription or service with Mytailmate at any time. To cancel, please follow the instructions provided on our app or contact our customer support team.
• If you cancel your subscription before the end of the current billing cycle, you will not be charged for the following cycle. However, no refund will be provided for any unused portion of the current billing cycle.
• Mytailmate reserves the right to terminate or suspend your access to our website and services at any time for any reason, including but not limited to violation of these Terms.

Modifications to the Terms

• We reserve the right to modify or replace these Terms at any time, in our sole discretion. Any changes will be effective immediately upon posting on our website. It is your responsibility to review these Terms periodically for updates.
• Your continued use of our website and services after any modifications to the Terms constitutes acceptance of those changes.

Governing Law and Jurisdiction

• These Terms shall be governed by and construed in accordance with the laws of India, without regard to its conflict of law provisions.
• Any dispute arising out of or relating to these Terms shall be subject to the exclusive jurisdiction of the courts in [city/jurisdiction] and you consent to the personal jurisdiction of such courts.

Contact Us

If you have any questions or concerns regarding these Terms or our services, please contact us at connect@mytailmate.com.

By using our website and services, you acknowledge that you have read, understood, and agreed to these Terms of Service.